What Happens During ARMP's Dealership Onboarding Process
Key takeaways
- Dealerships only need to provide ARMP with a list of employees to begin the onboarding process.
- ARMP typically spends a day and a half to two days on site during initial onboarding and auditing.
- Employee courses and dashboard access are set up automatically, with employees receiving emails to set passwords and log in.
- Department heads should expect to spend about ten minutes each with ARMP during the initial audit to explain their processes.
- Dealerships only need to designate one main contact and pull deal jackets for ARMP to audit, minimizing disruption to daily operations.
Summary
Onboarding with a compliance and cyber security provider does not have to disrupt dealership operations, and this walkthrough lays out exactly what the setup process involves. Once a dealership agrees to move forward, the only immediate requirement is submitting an employee list, which gets loaded into a dashboard so staff can set passwords and gain access to assigned training courses automatically. The provider then spends roughly a day and a half to two days onsite conducting an initial audit, which includes brief conversations with each department head to map out paperwork flow and understand how departments interact.
For dealership leadership, the practical takeaway is that switching compliance providers or starting a program requires minimal staff time and no major operational disruption. Deal jacket audits are handled by having staff simply pull the files, with the audit work done by the provider. A single point of contact manages the process on the dealership side. Terry Dortch notes that some dealers hesitate to switch even when offered significant cost savings because they assume the transition will be complicated, and encourages decision-makers to call existing customers who switched from competitors to confirm how straightforward the process actually is.
Transcript
Overview of the onboarding process
Hi, my name is Terry Dortch, Automotive Risk Management Partners. I want to talk to you today about the process once you sign up with us. There's some confusion, and a lot of dealers think that it's a long, drawn-out, complicated mess. Really isn't. It is so easy to do business with us, it's incredible. All you need to do, once you say yes that you want to do business with us, all you need to do is provide us with a list of your employees, and we take it from there. It's really not complicated at all. There's not a huge disruption in the operation. It is so damned easy, it's incredible.
Dealer hesitation despite lower cost
Which is baffling in some instances because, you know, there's many times we'll come in and we'll talk to a dealer, and we're wondering, all right, here's what we can provide for you, here's our pricing, and we end up coming in thousands of dollars less, and the dealer says, yeah, that's just not quite, maybe not quite enough to make me make the move, because it's going to disrupt everything, it's going to make this, it's going to create a whole problem here. It's not.
Setting up the employee dashboard and courses
Here's what happens: we come in, we're going to spend a day and a half, maybe two days at the most, in your dealership. Once you say yes, prior to us coming in, you're going to give us a list of your employees. We're going to load them up into your dashboard. We're going to set the whole dashboard up. We're going to assign the courses to your people. Your people will be sent emails from us that say come in, set up your password, now you have access to the dashboard and the courses. Everything is so fluid and so automated, there's really nothing that your people have to do.
Department head involvement in the initial audit
I will tell you that we will need, during our initial audit, probably ten minutes from each one of your department heads, and that's only as we're going around and doing our auditing. We're going to want to spend a couple of minutes with them to get their processes and understand how they function, and how that department coincides with everything else going on. And the reason that we do that is because we're trying to get a paper flow, we're trying to get a feel for how the entire operation functions.
Minimal disruption and single point of contact
And other than that, there is no disruption. We're going to have one main contact at the dealership. We have to pop in and out of their office a couple times while we're there, but for the most part, we're going to do everything, even the deal jacket audits. All we need you guys to do is pull the deal jackets, we'll come in and do the audits. I'm telling you, it can't be any easier.
Encouragement to call with questions
So please, if you've got any questions about how this is done, or what makes it, you know, what we need to do to make everything work for you, just give us a call. It's really not a complicated process by any stretch. We have tried to make this so seamless and so easy, and we've done a really good job of it. You can call any of our current customers that have switched over from another competitor, and they'll tell you that it was basically nothing. I mean, the process is so easy, it's incredible.
Please give us a call, we'll be more than happy to talk to you and go through it. Thanks, bye.
Questions this video answers
What do we need to provide to get started with ARMP?
Once you agree to work with ARMP, all you need to do is provide a list of your employees. ARMP takes it from there, loading them into the dashboard and assigning courses automatically.
How long does ARMP need to be on site during onboarding?
ARMP typically spends a day and a half to two days at the dealership during onboarding, which includes conducting the initial audit and setting up processes with minimal disruption to daily operations.
Will onboarding disrupt our dealership's daily operations?
No, the transcript states there is very little disruption. ARMP handles most of the work itself, including deal jacket audits, and only needs a single main contact and about ten minutes from each department head.
What do department heads need to do during the audit?
Department heads only need to spend about ten minutes with ARMP during the initial audit so ARMP can understand their processes and how each department fits into the overall dealership operation.
Covered in this video
- Dealership onboarding process
- Employee compliance training dashboard
- Deal jacket audits
- Initial compliance audit