FTC Investigates Illinois Auto Groups

The FTC investigated Liberty Auto City and Leader Automotive Group over possible unfair, deceptive or discriminatory sales and lending practices. Regulators sought years of records involving customer complaints, auto lenders, deal jackets and nonmanufacturer F&I products or add-ons. At the time of this report, neither dealer group had been formally accused of wrongdoing.

Dealerships should expect regulators to examine whether pricing, monthly payments and add-on charges are applied transparently and without prohibited discrimination. Consistent sales procedures, clear customer consent, employee training, periodic audits and well-organized transaction records can help prevent consumer harm and demonstrate compliance when regulators request information.